Support

Thank you for using Ganzhi Journal! If you encounter any issues, please refer to the FAQ below or contact us.

Frequently Asked Questions

Login Issues

Can't sign in with Apple?

• Ensure your device is signed in to an Apple ID
• Check "Sign in with Apple" permissions
• Try restarting the app or device

Lost data after switching devices?

• Confirm you're using the same Apple ID
• Data is stored in the cloud and syncs with the same account

AI Analysis Features

AI analysis not generating?

• Check network connection
• Verify AI quota isn't exhausted
• Ensure journal entry isn't empty
• Wait 1-2 minutes and retry

How does AI quota work?

• Each account receives free quota
• "Echo" generation uses 1 quota
• "Full Report" generation uses 3 quota
• Purchase more quota via in-app purchase when depleted

Journal Management

How to delete a journal entry?

• Long press or swipe left on an entry in the list
• Select "Delete" option
• Deletion is irreversible, please proceed with caution

App Issues

App crashes or freezes?

• Update to the latest version
• Restart the app or device
• Check device storage space

In-App Purchases

Purchased quota not received?

• Confirm purchase succeeded (check Apple receipt email)
• Completely quit the app and sign in again
• Wait 1-2 minutes for system sync
• If still not received, contact support

How to request a refund?

• Visit reportaproblem.apple.com
• Sign in with your Apple ID and find the purchase
• Request a refund

Account Deletion

To delete your account and all associated data, follow these steps:

1. Send an email to support@taonote.app
2. Subject: Account Deletion Request
3. Include your Apple ID or registered email
4. We will process within 7 business days

Note: Deletion permanently removes all journal entries, analysis records, and personal information, and cannot be recovered.